RETURNS INFORMATION

Consumer Buyer Specific Terms

Consumer Law

It is your legal right to cancel and return items that are unused and in their original packaging.

You have a period of fourteen (14) working days in which you may cancel. The cancellation period concludes 14 days after the day on which the goods come into the physical possession of the consumer or a person, other than the carrier, identified by the consumer to take possession of them. The customer will pay for the shipping of the item back to us.

"Working days" means that Saturdays, Sundays or public holidays are not included in this period.

Any items that are used and damaged are not covered by this clause.

Please contact our sales team to resolve any issues:

In the first instance please e-mail customerservices@homeshopcatalogue.co.uk
To call: 01305 858906.

Order Processing

If you place your order after 3pm on Mon-Thur, it will not be processed until the following day. If your order is placed after 3pm on a Friday, processing will not happen until the Monday, or Tuesday if Monday is a bank holiday.

If you require your order by a particular date please ensure that this is entered in the comments box during checkout so that we can ensure delivery is met.

Delivery Schedule

Please be aware that though we try to deliver to the prescribed website delivery times, they are not guaranteed services. Home Shop will endeavour to inform you of any delays where possible and speedily rectify any missed deliveries. Times are indicative and we reach 98 percent of all delivery expectations however because of the third partys involved in delivery we except no liability for delayed deliveries.

We aim to send your order to you in the time frame stated on the separate product pages, however, delivery times can vary occasionally. There are stock delays, breakages, transport failures and other issues that can occur. Deliveries should always be within 30 days, if this is not possible we will communicate as soon as possible to see if you wish a refund or are ok to wait the additional time. We will endeavour to keep you up to date with the progress of your order.

Orders are shipped on a working day (Mon-Fri) as soon as possible, excluding Christmas and UK bank holidays.

Shipping

Depending on the product we use 1st Class Post, 2nd Class Post, Recorded Delivery, Special Delivery, various couriers and pallet carriers. Again depending on the product we may use an alternative method.

PLEASE NOTE: Shipping prices are for UK Mainland only. Exclusions include Northern Island, Republic of Ireland, Scottish Highlands and UK Islands. If your address is excluded from standard delivery, please contact us for prices and options.

Packaging

We ship all orders in good strong packaging.

Business Buyer Specific Terms

Before any product or part can be returned an authorised returns number is to be obtained; failure to obtain a returns number may result in the product or part being refused for credit and deliveries refused and/or returned back to you.

Returns numbers will not be issued after 30 calendar days (from invoice date) unless the item to be returned is a warranty claim. Once a returns number has been issued all parts need to be returned within 14 days; No credits will be issued after this period.

Faulty Products or Parts: the following information may be required<

Warranty on all parts is dependant on the manufacturers policy; this may be between 3 and 12 months or longer. (Please contact us for the correct warranty period for any faulty products or parts).

Date that the product or part was fitted and when it failed.

All faulty products or parts must be returned with a detailed engineers or competent persons report explaining the fault.

Confirmation that the product or part was fitted by a qualified engineer or competent person trained to work on the manufacturers equipment.

Damaged Products or Parts

Home Shop Catalogue Ltd. must be notified within 24 hours on receipt of all damaged products or parts. Home Shop Catalogue Ltd. will not be responsible for any reimbursement or product replacement if failure to notify us within this specified time. All damaged products or parts need to be returned in their original packaging, with an authorised returns number which must be obtained from

Products or Parts that are No Longer Required

A re-stocking charge of 25% will be applied for all stock items; however products or parts that need to be returned to their respective manufacturers may have a different re-stocking charge and you will be advised of this.

Special order products or parts will not be accepted back for credit.*

Duplicated Orders

Duplicated orders due to Home Shop Catalogue Ltd. will be issued with a full credit.

Duplicated orders that are customer errors will be subject to a 25% re-stocking charge for stock items; however products or parts that need to be returned to their respective manufacturers may have a different re-stocking charge.

Special order products or parts will not be accepted back for credit.*

Picking & Packing Errors

All picking and packing errors must be notified within 24 hours of receipt of order, full credit will be issued where necessary.

Incorrectly Supplied Parts: the following information may be required

All information on the appliance, including model and serial number to verify the information given.

Who provided the parts information, Home Shop Catalogue Ltd., Manufacturer etc. and how it was requested i.e. telephone, email, website or in person.

*Special Order items: are non-stock items, or items that cannot be returned to our suppliers. It is recommended that you check the return status of products or parts when ordering.